I saw this over on Just Cancel the @#%$* Account! – PC World, which doesn’t seem to have much to do with dating. I hate to quote so much text, but I really wanted to alert online daters to some of the issues withTrue.com:
I took advantage of a free three-day trial of True.com, an online dating service, and canceled on the 13th day of membership. I fully expected to be charged for one month’s service, at $49.99 per month. But I received a bill for $153–a hefty $103 more than that.
I was charged three times for “True Life Coaching,” which was supposed to help me improve my online profile; I had never knowingly signed up for this add-on; however, in agreeing to the terms of service, I learned, I had automatically consented to the charge.
True.com does not offer a clear way to cancel service through its Web site. I resorted to going to the “customer care” section of the site, where you can send a message to the company by using a form. The drop-down menu where you select your subject offers a “cancellation” option. I filled out the form requesting to cancel. After I hit ‘submit’, a customer care page appeared with the question, “Are you sure you want to cancel?” I responded by clicking a button labeled ‘Click here to cancel your membership’.
Another screen then appeared bearing a message in a large font that read, “Suspend your subscription.” Below it was a large ‘Continue’ button. And below that (as I later found out), in faded gray text in the smallest font on the page, was a ‘cancel my subscription’ link. But when I first visited the page, I didn’t even notice that link. Instead I hit the ‘Continue’ button, which causes my account to be suspended for seven days and then reinstated without my being notified.
And if that’s not misleading enough:
I also found a section of the TOS contract that read: “You also agree not to dispute any authorized charge by True.com or its authorized agents.” And “if you fraudulent[ly] report that an authorized charge by True.com or its authorized agents is unauthorized, you shall be liable to True.com for liquidated damages of One Thousand Dollars ($1,000.00) per incident.”
With so many other dating sites out there, I’d be inclined to stay away from True. What do you all think?
Via Just Cancel the @#%$* Account! – PC World. (The full article is well worth reading, I had such a hard time trying to cut this down.)